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Privacy Policy
Last updated: September 2026
Your privacy matters to us. This Privacy Policy explains what information Optic collects, how we use it, and how we protect it. Optic is operated by System.Supply™. By using Optic, you agree to the collection and use of information as described in this policy. Information We Collect
When you use Optic, we may collect:
Your name and email address when you create an account.
Your authentication details through our authentication provider.
Information about your website and connected projects.
Website content that you choose to scan using Optic.
Visitor questions submitted through the Optic widget.
Analytics relating to conversations, searches and content performance.
Basic technical information such as browser type, device information and IP address.
We use your information to:
Provide and improve the Optic service.
Generate answers from your website content.
Analyse visitor questions and usage trends.
Display analytics in your dashboard.
Provide customer support.
Detect abuse, fraud and security issues.
Communicate important product updates.
Website Content
Optic analyses the content you choose to connect.
This content is used solely to generate answers for your visitors and provide insights within your dashboard. We do not claim ownership of your content.
Visitor Conversations
Questions submitted through the Optic widget may be stored so they can:
Generate responses.
Improve analytics.
Identify unanswered questions and content gaps.
Help you understand visitor intent.
You are responsible for informing visitors that conversations may be collected where required by applicable law.
AI Providers
Optic supports Bring Your Own Key (BYOK).
When you connect an AI provider such as OpenAI, Anthropic or Groq, requests are sent directly to the provider using your API key. Your use of these services is also subject to the privacy policies and terms of the relevant AI provider.
Cookies
Optic may use cookies and similar technologies to:
Keep you signed in.
Remember your preferences.
Improve performance.
Measure usage of the service.
You can control cookies through your browser settings.
Third-Party Services
We use trusted third-party providers to operate Optic. These may include services for:
Authentication
Hosting
Database storage
Payment processing
Analytics
AI inference
These providers process data only as necessary to provide the service.
Data Security
We take reasonable technical and organisational measures to protect your information. However, no method of storage or transmission over the internet is completely secure.
Data Retention
We retain your information only for as long as necessary to provide the service, comply with legal obligations and resolve disputes.
You may request deletion of your account and associated data at any time.
Your Rights
Depending on your location, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your data.
Object to certain processing activities.
Receive a copy of your personal data.
To exercise these rights, please contact us.
Children's Privacy
Optic is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the updated version will be published on this page with a revised "Last updated" date.
Contact
If you have any questions about this Privacy Policy, please contact:
Email: support@optic.sh
